Privacy Policy

Effective date: April 01, 2026

ClickGrub (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information.

1. Information We Collect

Personal Information

  • Name, email, phone number

  • Business contact information

Restaurant & Operational Data

  • Menu data, order activity, and transaction-related data

  • Customer interaction data (including AI-assisted interactions)

Technical & Usage Data

  • IP address, device, browser type

  • Pages visited, time on site, and engagement activity

2. How We Use Information

We use information to:

  • Provide and operate restaurant-owned eCommerce storefronts

  • Enable AI phone ordering and AI Team services

  • Process and route orders

  • Improve performance and user experience

  • Communicate with users and clients

  • Maintain security and prevent fraud

3. How We Share Information

We do not sell personal information.

We may share information with:

  • Restaurants using the ClickGrub platform (for order fulfillment)

  • Payment processors and financial infrastructure providers

  • Technology partners (ordering systems, AI systems, integrations)

  • Service providers (hosting, analytics, communications)

  • Legal authorities, when required

4. Guest Transaction Data

When customers place orders through a ClickGrub-powered storefront:

  • Transaction data is shared with the restaurant fulfilling the order

  • Payment processing is handled by secure third-party providers

  • ClickGrub may retain transaction data for operational, reporting, and platform improvement purposes

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve functionality and performance

  • Analyze traffic and engagement

  • Support marketing and retargeting

You may control cookies through your browser settings.

6. Data Retention

We retain data only as long as necessary for:

  • Platform operation

  • Legal and compliance requirements

  • Dispute resolution and enforcement

7. Data Security

We implement commercially reasonable safeguards, including:

  • Secure hosting environments

  • Access controls and monitoring

  • Encryption where appropriate

No system is completely secure.

8. Your Rights (CCPA/CPRA)

If you are a California resident, you may request:

  • Access to your data

  • Deletion of your data

  • Correction of inaccurate data

We will verify requests before processing.

9. Third-Party Links

We are not responsible for the privacy practices of third-party websites or services.

10. Updates

We may update this policy at any time. Continued use constitutes acceptance.